We process orders within 1–3 business days after payment clears. Orders placed on weekends or public holidays are handled on the next business day. Once your order ships, you’ll receive a confirmation email with a tracking number.
Perfume is classified as a flammable good, so some carriers require ground service and certain routes or destinations may be unavailable. Transit times shown at checkout are estimates only and may be affected by carrier delays, weather, or customs inspections.
We ship to most countries; however, local regulations may restrict delivery of alcohol-based fragrances to specific regions or addresses (including some P.O. boxes or military addresses). If we cannot ship to your location, we’ll contact you to offer an alternative or a refund.
International orders may incur customs duties, taxes, or handling fees charged by your local authorities. These charges are the recipient’s responsibility and are not included in our product prices or shipping fees. We cannot mark orders as gifts or declare lower values.
Please make sure your shipping address and contact details are correct at checkout. Address changes can only be made before the order is fulfilled; once a parcel is in transit, we cannot redirect it. If an order is returned to us due to an incorrect or undeliverable address, we can reship it to a corrected address; additional shipping fees will apply.
If your package shows “delivered” but you can’t find it, check with household members, neighbors, and your building management, and contact the carrier with your tracking number. For lost or damaged parcels, notify us within 7 days of the marked delivery date (or expected delivery for losses) so we can open a claim with the carrier. Resolution timelines depend on the carrier’s investigation.
To protect your items from heat, avoid leaving parcels outdoors for extended periods. For high-value orders, we may require a signature upon delivery. Multiple-item orders may ship in separate parcels at no extra cost; tracking details will be provided for each shipment.
Shipping fees are non-refundable once an order has shipped. If you refuse a delivery or the parcel is returned after failed delivery attempts, the original shipping cost and any return fees may be deducted from your refund, where applicable.
